Health outcomes improve

when the hospital care team includes patient family members

Imagine the improvements if we educate family caregivers

Hospitals, health plans, and clinicians have an existing, free resource that improves patient outcomes: the family caregiver.

One-third of American adults are family caregivers—individuals who help a family member manage medical care, and more, without being paid.

See the data

Studies show that health outcomes improve when the hospital care team includes the patient’s family members. Improved outcomes can mean fewer hospital days, emergency room visits, and preventable readmissions, plus enhanced patient experience and satisfaction metrics.

Drive clinician engagement and whole-person care delivery

Family caregivers can support the whole-person approach to medical care delivery, help clinicians understand patient quality-of-life goals, and help patients make sound care utilization decisions.

We customize our programs to meet the needs of your organization

We can provide consultative services to your staff, patient families, or both.

The Family Caregiver AdvantageSM

We teach family caregivers:

  • What to expect in the hospital
  • How to coordinate and get the best care for a family member during a hospital stay
  • How to plan for appropriate care after discharge to prevent readmission

The Artful ProviderSM

We teach hospital and practice staff:

  • Easy ways to help family caregivers improve patient outcomes — without disrupting care delivery
  • Simple techniques for including family caregivers in preadmission, admission, transitions, and discharge

Talk with us about improving
patient outcomes

New laws require hospitals to collect family caregiver contact information

As you identify family caregivers, hand each individual a guide — and a name tag that tells hospital staff to include this family member as part of the care team.

Forty-three U.S. states and territories have passed legislation that requires hospitals to collect family caregiver data. Our goal is to work with hospitals as they create a cycle of teaching family caregivers how to improve health outcomes and reduce healthcare costs, then measuring and improving healthcare utilization variation and related metrics.

See data on how family caregivers improve patient outcomes